Back in March I had a "melt-down" in our local Best Buy. Why? Well, it might have been a combination of my neck problem, my age, and the fact that they were acting so stupid I had to get angry. The next day I went to the doctor about my neck, I can't do anything about my age and I really never wrote/called Best Buy about the idiots they have in, what they laughingly call, customer service, but I did swear off the store.
Yesterday I changed my printer cartridges and remembered seeing a recycle bin for empties; dead batteries, too, at Best Buy. Not wanting to goop up the land fill I went there and yup, they took the cartridges. Being a bit happier than I was the last time I entered their store I thought I'd check there supply of photo printer paper. To my utter amazement one staff member took me to the department and asked that staff member to help me, which he did. I mean he really helped me. He told me about the different papers and I wasn't going to buy but wanted to know if he was knowledgable, he was. Amazed I walked to another department, the same damn treatment.
What could have created this turn around I wondered? A new interest in customer service? Or maybe trying to boost their sagging image. One of their "geeks" got caught being bad and I'm sure there was a prime directive from the corp. office about being professional.